Do you have a minimum order?
We have no minimum order in place.
What are your delivery charges?
Orders over R4, 000.00 do not incur any delivery charges. All other invoices will incur a delivery charge of R200.00 within Gauteng and R250.00 for other provinces.
How long does it take for my order to arrive?
As the shelf-life of the products are as low as three months, minimum stock is kept on hand to ensure that we provide our clients with stock that has the maximum shelf-life. If we do not have stock on hand and need to import, please allow for a maximum of 6 to 8 weeks.
What delivery options are available to me?
You are able to collect your order from our premises or arrange for a courier to collect. Alternatively, we will deliver directly to your premises using Patheq-QPL Logistics.
How do we go about ordering for multiple sites?
Orders for multiple sites can be condensed into one order, from where we will arrange delivery to your separate sites as marked clearly on your order instructions.
Am I able to place recurring orders to avoid completing the order form every few months?
Certainly! We will send a confirmation one month in advance to confirm your recurrent order. Alternatively, send us your HMS and we will prepare an order plan for you.
How should I store the products?
As each product differ, please refer to your products’storage instructions.
How do I dispose of the Hylabs Dipslides once the results are complete?
The best disposal method is through incineration by your biohazard service provider, alternatively you can autoclave or use commercial bleach (hypochlorite) prior to disposal.
Why can’t I use a product if it has expired?
The stability of the product gets affected over time and will portray accurate results.
How do I go about ordering?
Your orders can be placed online or by sending a mail to firstname.lastname@example.org